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Privacy Policy

 

Privacy Policy (PDPA notice)

At Loop Fiesta Costume Rental, we value your privacy. This policy explains how we handle your personal information in accordance with the Malaysian Personal Data Protection Act 2010.

1. Information We Collect

We collect information necessary to process your rentals and protect our inventory, including:

  • Identification: Name, NRIC/Passport number, and gender.
  • Contact Details: Phone number, email address, and home address.
  • Transaction Data: Bank account details (for deposit refunds) and rental history.
  • Technical Data: IP address and cookies (if you use our website).

2. How We Use Your Information

Your data is used strictly for:

  • Managing your costume reservations and fittings.
  • Verifying identity for security deposit purposes.
  • Contacting you regarding late returns or damaged items.
  • Processing refunds for digital deposits.
  • (With your consent) Sending you promotions, event updates, or birthday vouchers.

3. Data Disclosure

We do not sell your data to third parties. We only share your information with:

  • Payment Processors: To verify your transfers/payments.
  • Legal Authorities: Only if required by law or to recover unreturned inventory/unpaid damages.

4. Storage and Security

We take reasonable steps to keep your data secure, whether stored in physical forms or digital CRM databases. We retain your information only as long as necessary to fulfill rental requirements or legal obligations.

5. Your Rights

Under the PDPA, you have the right to:

  • Access the personal data we hold about you.
  • Correct any inaccurate information.
  • Withdraw your consent for marketing messages at any time.

6. Contact Us

If you have questions about your data or wish to update your information, please use our Contact Page to contact our Data Officer.